Cancellation and refunds

Last updated November 12, 2026

Ending monthly care

In the first twelve months after launch

The first twelve months are a commitment. If you end care early, you choose one of two options:

• pay the remaining months of the twelve and keep the working site, or
• leave with your domain name and your own words and photos, and owe nothing more.

After twelve months

Give 30 days' notice, and care ends 30 days later. The site is yours, and I hand it over so you can host it wherever you choose.

How to give notice

Send me a message through the contact page. I confirm every cancellation in writing, with the date care ends.

Refunds

Deposits

If you cancel before I start building, your deposit is refunded in full. Once building has started, the deposit covers the work already done and isn't refunded.

Monthly care

Monthly care is billed ahead for the month. A month that has already started isn't refunded.

Other tech work

If something I installed or set up doesn't work as quoted, I come back and fix it for free. Equipment bought for your job can be returned only where its seller accepts the return, and then under the seller's terms.

Billing mistakes

If you're charged twice or charged the wrong amount, the extra is refunded to the card or bank account it came from.

Disputes

If a charge looks wrong, contact me first and I'll look into it. You can also dispute a card payment with your bank. If you do, I answer the bank with the invoice and a record of the work.

Payments

Online payments are handled by Stripe. Your card and bank details go to Stripe and never reach my systems.